We're sorry if you're having issues with your scooter. Rest assured we'll get this resolved as soon as possible!
The best thing to do is to start by submitting a detailed request under Product Issues and include any photos and/or videos of this issue you're experiencing so that our tech support team can accurately diagnose and troubleshoot the issue, and offer you the most accurate solution.
We will do our best to have your scooter back on the road as soon as we can! :)
- Apollo Team