We're sorry if you're having issues with your scooter. Rest assured we'll get this resolved as soon as possible!
The best thing to do is to start by submitting a detailed request under Product Issues and include any photos and/or videos of this issue you're experiencing so that our tech support team can accurately diagnose and troubleshoot the issue, and offer you the most accurate solution:
We will do our best to have your scooter back on the road as soon as we can! :)
- Apollo Team