I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

When we create and print a shipping label for your order, you receive an automated email notifying you of your tracking number. When you first receive your tracking number, it may look like this:



This is completely normal! Our tracking numbers take some time to appear as valid in UPS' system, and often don't appear until they are scanned at a UPS facility (typically in the evening). Rest assured that your tracking number should become valid within 1-3 business days of being sent to you. If it's been several business days with no update, please reach out to our team by emailing support@apolloscooters.co or submitting a request.

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