If your package arrived damaged, missing items or did not arrive at all - rest assured Route's team is there to help every step of the way.
The first step in this process is to alert Route of this issue so they can help jumpstart this claims process in order to resolve this is quickly as they can.
You can file a claim in 2 locations:
1) On their website: https://claims.route.com/
2) On their App:
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
If you have any other questions feel free to reach out to the Route team directly at https://help.route.com/hc/en-us