Though this issue admittedly looks quite dramatic, it has a very simple origin and can be resolved in a matter of minutes. Occasionally, when you release your brake handle after braking, the handle's lever may not quite release all the way - this is most prevalent on new scooters whose handles have not yet been used!
When you pull on your brakes, an electrical signal is sent to your scooter's controller, which does three things:
- Activates a red (!) indicator on the upper right of your scooter's display
- Flashes the taillights on your scooter to indicate to others that you are braking
- Disables your throttle to prevent you from accelerating while the brakes are activated
These three things should happen every time you pull on your brakes.
Your brake handles will break in over time, and you can prevent this issue from occurring in the future with the following steps:
- Generously apply a silicone-based spray lubricant to the interior of the brake handles - this takes around 30 seconds, and resolves 90% of similar cases. We use the brand Jig-a-loo in-house, but any similar product should do the trick.
- If this doesn't work, you may need to take the brake lines out of the handles and put them back in place - this process takes about two minutes.
- If your brake line is well set and your handle is well lubricated, the issue may lie in the sensor itself - adjust the knob pictured below on either handle until the sensor responds correctly. This process takes around five minutes.
If none of these steps resolves the issue, please contact us right away by submitting a ticket or sending an email at firstname.lastname@example.org . Thank you!