Before You Buy
Questions about shipping, returns, choosing the right scooter for you, and other FAQs.
Anything to do with finding the right scooter, shipping, warranty, or returns.
- Are mechanical brakes powerful enough for my scooter?
- What's the difference between the Explore and the City?
- Which scooter is right for me?
- Is it a problem if I am over the max-load of the scooter I'd like to get?
- I just got an email for extra verification - is this from Apollo?
- What kind of tires do Apollo scooters have?
- See all 21 articles
Availability & Pre-Orders
- Can I try your scooters in person?
- Why was the toolkit removed from my order?
- The free accessory I want is sold out - what should I do?
- When will the Mercane Widewheel Pro be back in stock again?
- When will the Apollo Pro 52V/60V be in stock again?
- Promotional/Coupon Code Troubleshooting
- See all 11 articles
Instruction manuals, set up and installation guides, etc.
- How To Adjust The Brakes On The Apollo Ghost
- Apollo Ghost: How to Replace the Charging Port
- How to Replace the Key Ignition on the Apollo Ghost
- Brake Adjustment on the Apollo Phantom (Mechanical Brakes)
- Apollo Phantom: How to Replace the Charging Port
- Electric Scooter Brake Handle Replacement
- See all 24 articles
Set Up Guides
- Where can I pick up my order?
- How can I get spare parts not listed on the website?
- Where can I find my scooter's serial number?
- Can I purchase a spare battery for extra mileage?
- I found a loose grub screw in my Apollo Ghost box, where does it go?
- What type of lubricant should I use on my scooter?
- See all 19 articles
Issues with Payment
Repair & Troubleshooting FAQs
- Having a Product Issue? - Submit a Request!
- My charger light is green, but the battery level bar still says it's empty!
- I'm not getting enough range/mileage out of my scooter, what can I do? (Advanced Setting Adjustment)
- Error 06 - For all Apollo Scooters
- My suspension is squeaking - what should I do?
- Error 10 on standard trigger or thumb throttle displays
- See all 12 articles
Mercane Widewheel Pro (2020)
Find our featured articles and guides here